Claro Web - From 2015 to present.
Development of a web portal for CSR agents to support call center agents and the customer service unit for existing mobile customers. Integration with OLM, OSB, and PCRF. Additionally, it provides the business and users with admin profiles the ability to have visibility and generate real-time reports.
Results:
CSR agents can assist customers with:
Resending credentials
Unlocking user accounts
Registering them in eBill/Mi Claro
Purchasing additional data packages
Changing plans
Address changes
Admin:
All functionalities of a CSR
List of reported users
Active and inactive customers
Paperless users
Audit
Processed payments
Sales
Captive portal
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